FAQs

Got questions before your next drop? We’ve got you covered — from sizing and shipping to returns and care, everything’s here, straight up.

Shipping & Delivery

Below are some common questions about shipping, delivery times, and costs

Where do you ship?

We currently ship across the UAE and GCC. Worldwide shipping is coming soon — stay tuned for updates on global drops.

Orders inside the UAE usually arrive within 2–4 business days. GCC deliveries can take 5–10 days depending on customs. You’ll get a tracking link as soon as your order ships.

Yes—shipping is free across the UAE on orders above AED 200.

For UAE orders below AED 200, a flat rate of AED 20 applies.

For GCC countries, shipping costs are calculated at checkout based on your location and order weight. Free shipping does not apply to GCC orders.

Not yet, but it’s coming. For now, we move fast—all orders go out within 24–48 hours of confirmation.

Returns & Exchanges

Below are some common questions about returns, exchanges, and refunds.

Can I return or exchange my order if I choose the wrong size?

Yes, we do offer exchanges for wrong sizes. To qualify, items must be in good, unworn and unwashed condition, and the exchange must be requested within 7 days of delivery. You’ll be responsible for both delivery costs for the exchange. Please check our size chart carefully before ordering. Need help? Reach out at contact@epickon.ae before your purchase.

We offer a full refund for any printing or manufacturing defects. Email contact@epickon.ae within 3 days of receiving your order, include your order number in the subject line, and explain the issue. Refunds will go through your original payment method.

If you refuse delivery due to taxes or duties, refunds will be issued after deducting the shipping and import costs incurred during the return. If these charges exceed your order amount, no refund will be given.

You can cancel or modify your order within 24 hours of purchase. Email contact@epickon.ae with your order number and requested changes. Include “Cancel/Modify My Order” in the subject line.

Sizing & Fit

Below are some common questions about sizes, measurements, and fit.

How do I know which size to order?

Check our size chart before ordering. We recommend measuring yourself and comparing it with the chart to pick the best fit. Need advice? Email contact@epickon.ae—we’ll guide you.

Most of our apparel runs true to size, but some oversized pieces may fit a little looser. Always check the size chart if you want a snug fit.

If you’re between sizes, we usually recommend sizing up for comfort, especially on hoodies and oversized pieces.

Minimal shrinkage may happen with cotton blends, but our materials are pre-shrunk to maintain their fit. Always follow the care instructions to keep your gear looking perfect.

Orders & Payment

Below are some common questions about placing orders, payments, and security.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Cash on Delivery within the UAE. All payments are processed securely through Stripe.

Absolutely. We use Stripe, a trusted global payment provider. Your card or wallet details are never stored on our servers.

You can cancel or modify your order within 24 hours of placing it. Email contact@epickon.ae with your order number and requested changes.

Once your payment is confirmed, you’ll receive an order-confirmation email with all the details. If you don’t receive it, contact us and we’ll sort it out fast.

Not at the moment—each order must use a single payment method.